Benchmarks for Public Access Technology

The Edge Coalition, 13 organizations including the Public Library Assessment and program leader Urban Libraries Council, is dedicated to developing benchmarks and tools for public libraries to strategically plan, advocate, and ultimately meet their communities’ needs for public access to technology.

The benchmarks are divided into three main categories that assess:

  1. Community Value (Benchmarks 1–3): External practices that connect the library to the community.
  2. Engaging the Community & Decision Makers (Benchmarks 4–6): Specific programs, services and supports that enable people to get value from their use of technology.
  3. Organizational Management (Benchmarks 7–11): Internal management and infrastructure.

See more at

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