Service Design: A Toolkit for Assessment

5776473296_f56c00e5bf_mJust attended this helpful webinar led by Annie Downey and Joe J. Marquez from Reed College. Since I missed the boat in promoting this event, I thought I would let you all in LART-land know that Downey and Marquez have published an article in the new open access journal Weave, called

Service Design: An Introduction to a Holistic Assessment Methodology of Library Services

The article should be useful to public and academic libraries alike.  Happy reading!

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